Middle e Backoffice: aproveite o poder de toda empresa para servir melhor o seu cliente
Os fluxos de trabalho digitais são os blocos de construção para as experiências modernas do cliente. Estenda o serviço além do contact center e dimensione as operações automatizando o trabalho entre os departamentos.
Sobre o Palestrante:
Bilingual in English and Portuguese with a notable experience in Sales, Supply Chain and Customer Service.
Graduated in Business Administration for Foreign Trade, I had success in leading big accounts as a Support Sales in Brazil, developing customer relationships and giving all the support to the Sales Team from USA and
Canada. After three years working with Customer Service, I joined the Logistics team, where I could work with Compliance, improving the process of SOX and leading the Claim and Insurance process.
In 2016 I moved to Boston, and had the opportunity to cover Brazi in ServiceNow, prospecting new customers and generating new opportunities and pipeline.
