Desenvolvimento de talentos: como ter um A-TEAM no seu suporte

Áreas de suporte costumam ter altas taxas de turnover e rotatividade, o que pode atrapalhar a experiência do seu cliente. Venha saber mais sobre técnicas de retenção, treinamento e desenvolvimento da sua equipe.

Since 2015 in Resultados Digitais, today I am Customer Support Coordinator of RD Station Marketing focused on improving the scalability of our service with the best user experience. Graduated in Journalism by UFSC with postgraduate degree in Digital Marketing and Communication, I worked the last 5 years in the segment of Digital Marketing and customer service. Since 2017 I have been a member of the SOAB - HDI group, focused on issues related to customer service and market education.